I was cycling through deepest Norfolk with my daughter. It was raining, hard. My daughter had started bitching. A tea shop loomed into sight, it was dry and warm and served tea, my prayers had been answered. 25 minutes later, happy and content I went to pay the bill, only to be told that they […]
Smoking Public Relations
Toyota have recently been lambasted for faulty floor mats and sticking accelerator pedals, resulting in a multi billion pound recall. Ferrari on the other hand have had ten of their super cars burst into flames and a representative told Just Auto “It is important to differentiate between what is a vehicle fire and outside factors […]
Hiding in the Numbers
Does your management information come from databases? Do you employ analysts to “mine” the data? It’s amazing, you can slice and dice the data any which way you like; changing reports on a daily basis, creating pages and pages of beautiful graphs, comment and analysis, showing what a great job you are doing. Or, instead […]
Help Desk
Please could somebody tell me how this resolved my issue? Would my reply make any difference? Is the help desk setting out to help me, or tidy up its internal targets? From: Gary ***** Sent: 21 May 2010 09:35 To: James Lawther Subject: Fault Call [Scanned] Hi James We are currently changing our […]
Is £500 a Lot of Money?
The BBC has reported that the Department for Communities and Local Government is publishing all spending over £500. It states that last year the department spent £310k on catering. That sounds like a big number until you look at the graph that is also published. Personally I would be a little more worried about the […]
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