A glamorous life The company I work for has offices in: Cambridgeshire Essex Greater Manchester Merseyside Sussex Tyne and Wear Yorkshire As an ops guy I get to visit them all. If I am lucky I get invited to London to talk strategy as well. I spend my life on a train. Being part of […]
The Perfect Point of View
Perspective When you look at a tree, what comes to mind? Do you see: A marvel of evolution An organism that has developed to hold as many leaves as possible, maximising surface area so it can catch every passing ray of sunlight. A commercial product A resource waiting to be harvested, processed, transported and sold. […]
Never Trust a Single Number
Dubious statistics Journalists love to use single numbers, they do it all the time: Three British women will get pioneering womb transplants 4,000 foreign criminals including murderers and rapists we can’t throw out NHS hospitals save £400,000 by switching to same brand of surgical gloves But single numbers are meaningless. People quote point metrics and […]
A Sense of Perspective
Fear of the new We don’t like things that are new or unusual. It is part of our nature. When we were cavemen, it paid to be risk averse. New things could bite us, so we preferred what we knew. The status quo made us feel safe. That is why we invest in risk and control departments. […]
The Proxy for Performance
Did you hit your numbers? It is a common challenge. You must make your numbers. You must smash your sales target You must slash your budget You must decimate your waiting times If you’ve hit your numbers then you’ve met your performance goals. Numbers and performance are synonymous. But the numbers are only a proxy […]
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