What’s the best way to improve your business? Where should you put your development time and effort to get the greatest return? There are two lines of thought: #1: Revolution Focus on the big strategic levers and the radical steps. Making bold moves is the most important thing you can do. Don’t worry about the […]
The Solution to Everything
Management is full of solutions… There is always another management solution. Something that we must invest in. Over the past 20 years or so the solutions I have seen include: Analytics Big Data Big Scale Value Analysis Customer Journey Mapping Customer Relationship Management Customer Satisfaction Measurement Business Process Re-engineering Business Process Outsourcing Near Shoring Off […]
Penny Wise Pound Foolish
Economies of scale For a while I worked in an organisation that obsessed about costs. Everybody had a target to cut the costs that they managed. If everybody reduced their costs then the total cost would go down. Or so the logic went. The cost of printing There was a man who owned the stationary budget: paper, […]
Does All That “Structure” Help?
Organisations are complicated They have: Customer requirements Partner requirements Legal requirements Compliance requirements Legacy systems Specialist teams Obsolete databases Competitive pressure Profitability problems And all those competing priorities are in conflict with each other. How do we manage complexity? By creating process and structure: RACI frameworks Target Operating Models Interim targets Delegated authority levels KPIs Heads […]
Pride and Ignorance
Scurvy isn’t nice If you are unfortunate enough to contract it you will start to feel tired. Then you will develop spots on your skin and your gums will turn spongy. A week or so later you will start to bleed from your mucous membranes and your skin will turn yellow. Eventually sufferers develop open […]
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