Operations work two ways: 1. Products and services flow one way: Insurance claims are paid Pizzas are delivered Passengers are transported Diagnoses are issued 2. Money and Information flow the other: Orders are placed Invoices are settled Requirements are specified Complaints are made Like yin and yang The flows are interconnected and interdependent, you need them both if the […]
Rule 15: Remove the Waste
Improving the work is easy All you have to do is take out all the waste. If you could take out all the waste then the workplace would be perfect. But what is waste? If you don’t know then you could try reading this, or maybe these. Experience is the best teacher I have a game […]
Rule 14: Make it Obvious
Keeping the workplace clean is good But making it obvious is better. The picture is a shadow board of a kitchen knife rack. The shadows show where every knife should go. This is a good thing, the chef knows exactly where to look for a knife when he wants it. It removes confusion and speeds up […]
Rule 13: Clean the Workplace
Dirty places In the 1970’s my Dad worked for British Steel. Can you can imagine what a Steel works was like 40 years ago? Noisy, hot, dirty, smelly and downright dangerous. The enlightened manager One evening he came home singing the praises of a new plant manager. The new boss had insisted that the workforce […]
Rule 11: Streamline the Work
Expensive places Sometimes I work in an office in the City of London. It is a very expensive office with a very expensive address and some very expensive views. It is also chock full of very expensive people. Try as I might I don’t quite fit in. Despite all the steel, glass and marble there is a problem with the […]
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