Apple are widely regarded as the kings of innovation. Whatever they touch turns to gold: The iPhone The iPod iTunes The Apple Store The App Exchange The list goes on and on, the iPad may well be next. Which got me wondering, have Apple ever had a failure? Have you heard of: Apple TV, a […]
The Three Levers to Improve Performance
There are three ways you can improve your performance: 1. You can improve the what, what product do you deliver? Could you make it better? 2. You can improve the who, who delivers it for you? Are they engaged and motivated? 3. You can improve the how, how do you do it? Improve the process. […]
The Professional
Sometimes I come across people who are really hard to convince of the need to look at an organisation as a set of processes, as one big system. They don’t see the relevance to their daily work. Often these people are “professionals”. They have been trained for years in the optimisation of one aspect of […]
Best Practice
As a rule I don’t like the idea of best practice. It implies that perfection exists, if you are applying best practice then by definition you can’t get better. I struggle with that idea. I think I have been proven wrong though. Have a look at the video below. Maybe best practice really does exist: […]
Reverend Metal Mickey
A Japanese couple tied the knot last week. Unusually though the ceremony was carried out by a robot. Which all goes to show that you can have as much angst as you like about internet self service and interactive telephony, (does it really provide the same level of service as a human?) But some people […]
- « Previous Page
- 1
- …
- 42
- 43
- 44
- 45
- 46
- …
- 52
- Next Page »