…Frank had in his hand, it wasn’t any old spanner, it was a chrome-vanadium open-ended slogging spanner, (look it up), they cost a pretty penny. The B.Y.T. winced, how was he going to justify buying another spanner? But he’d committed to Frank that he would listen so off he wandered to the factory stores to see what he could do. Trouble at the stores “Do you have any idea how much those things cost?” gasped the head storeman. “Is it for Frank? The…
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Simple is the New Clever
…e synergy and benefit from economies of scope Simplicity is in our DNA and open communication is the commitment that bring this to life We are enabling innovative frictionless technologies as well as go to market approaches Gone are the days when we had to strategise one-to-one mind share Does your head hurt yet? Management speak may make us feel managerial But we can be too clever for our own good. Nobody knows what we are saying, they are just n…
What Can a Lilo Teach You About Cost Control?
…e. Jumping on costs is a little pointless. To take air out of a lilo… You open the valve. In an operation you open the valve by improving operational capability, you fix things that don’t work. You make sure that all your letters are printed and sent every day You stop system exceptions so orders aren’t left in limbo You balance customer accounts so customers aren’t sent the wrong bill You improve operational capability. Then the analogy fails I…
The Pandora’s Box of Service Improvement, Dare You Open it?
…mentum. Make it happen, there is nothing like a bit of robust project management. If you do this you will find out a million and one things that you never knew, all of them stupid, and your employee’s eyes will light up at the thought of doing something about it. But, it can be scary, you are opening Pandora’s box, you never know where it will take you, you are in their hands. The worst thing is that if you start this and then stop, fail to contin…
The Management Dilemma
…und here.” But if you hold everybody to account and rule with an iron fist, then will your staff be scared to admit to anything? “You have to cover your back around here.” Is this the biggest dilemma of all? How do you get everything out into the open without accepting everything? How do you create an open, accountable — fair — culture? Are you a fair manager? Has anybody ever suggested you go on a course for that? If you enjoyed this post click h…
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