…oring an instruction A mistake caused by lack of attention Poor training A complicated or faulty process Unforseeable events An unsuccessful experiment In how many cases is the failure blameworthy? Is it fair or wise to blame people regardless of the cause? Lessons learnt Senior managers who clamour for “lessons learnt” after a problem don’t help the situation. The authors (the guys being clamoured at) will only be interested in minimising persona…
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Management Experiments and Idle Gits
…’m not a lazy slob Maybe not, but arguably what is true for Chinese call centre staff isn’t the same for British middle managers. Experiments are a wonderful thing Nobody would ever have guessed that a home-working trial would have boosted productivity by over 30%. What would your company have done? Would it have set up a robust statistical test, run a trial and measured the outcome? Or would it have stuck with its gut instinct and carried on with…
Myopic Management
…prising we are a myopic about it? Banishing myopia Conversely the way to become more far-sighted is to broaden our objectives and change the environment: Share responsibility – clear accountability drives short sightedness. If you have shared responsibility for both costs and revenues your perspective will change. Remove the blame – scared people hide and ignore issues. If you remove blame, then people will face into problems not pass them onto…
The World’s Most Useless Document
…time. If somebody is below you… They must please you at all costs: If they come to talk to you they will always be polite and well dressed They are inferior to you and expect to be told what to do They will give you their opinions politely and will be grateful if you explain why they are wrong If you make a mistake they will fall on their swords for you Always demand good news. You will need it to pass up the ladder. The one thing an org chart wil…
How to Win the F.A. Cup
…r performance They will watch every match Did they run when they could and pass when they couldn’t? They will learn from what went wrong Why am I so sure I can win the F.A. Cup? I clearly have no idea what I’m talking about. I couldn’t tell you one end of a football from another. But I will win the cup, because unlike the rest of the Football League which changes managers the way I change my socks (3 or 4 times a month). I will invest in a mange…
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