…d iPads than roller skates and scooters and it was perfectly legitimate to pass back bicycles as incorrectly prepared (but only after a first “test wrap” had been recorded). The targets were ducked. How did they do? You tell me. Did you get exactly what you wanted for Christmas? According to the North Pole you should have done. Every department was “green” against its quota. Records show that 98% of all presents were wrapped within 5 working days…
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Decisions, Information and the Perfect Organisation
…leaders with perfect information. Everybody acts with one voice, there is complete alignment. Information courses up the chain of command and perfect decisions flow back down. Perfection doesn’t exist Of course non of us is foolish enough to believe that we have the perfect organisation, so we strive to build it: We focus on talent and performance management to develop that wise charismatic leader. We carry out strategic reorganisations and write…
The Ultimate Management Skill
…nowledge is power the ability to communicate is all important. But when it comes to communication the deck is stacked. The sender can reduce noise by: Ditching the jargon and charts and getting to the point. The listener can reduce noise by: Asking for clarification from the sender Filtering out the external distractions Stilling their internal voices. (This one is tough) But most powerful of all, the listener can choose what to listen to. If the…
What Do You Believe?
…only goal Customers are untrustworthy Service costs are avoidable Profits come first Why does it matter? The other day I went into a coffee shop. It was half an hour before closing time and the staff were busy with mops and brushes cleaning the store. I’d rather not be subjected to the smell of disinfectant and the droning of a hover. Particularly whilst I am idling away half an hour over a cup of coffee. So I left. The weltanschauug was obvious…
Can You See the Forest for the Trees?
…urs, but you won’t thrive. Focus on the System Strength in an organisation comes from the interactions, communication, and cooperation between individuals, the feedback loops and information flows. Not by ensuring everybody thinks and acts the same way, chants the corporate mantra and fits the same mould. If you want your organisation to flourish, create diversity, not conformity, and manage the interactions, not the individuals. Look after the fo…
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