…ffee, not very often, and then just a little bit, because Mary kept an eye open for it, nothing to worry about. That’s a made up story, nobody would be so stupid in real life, would they? I have seen organisations where: The mail always gets routed to the wrong office and is then couriered back 50% of the time they hit a 5 day Service Level Agreement The stock database crashes with old style 7 figure parts codes, and takes 1/2 an hour to reboot Ne…
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Customer Care: How to make your customer feel like a criminal.
…e in 1992. The “hostess” sneered at me that the Post Office might still be open, so I left my daughter (made me feel good about myself) and found the closed post office. I went back and offered an IOU, not a winning option. Next I was pointed at the corner store which gives cash back if you spend more than £6. 2 packets of overpriced coffee later I paid my bill (cash) and left under the disapproving eye of the owner. No doubt she saved herself…
Stupid Suppliers
…be trusted? Do you spend your whole life beating them up over late orders and poor performance? What would life be like if: You ran a risk/reward share with them? You held a party for them each year to thank them? You had open book costings? You collaborated with them over marketing? You shared your sales forecast? You shared your supply chain? You … No forget it; they are all a bunch of wasters, and not to be trusted. Image by USDAGov…
A Splendid Waste of Time
…exactly what was supposed to be happening, and if it wasn’t… life would become pretty miserable, pretty quickly. I am not advocating a military style of management But I simply ask you this… Next time you are out and about engaging in a little management by wandering around how do you know? How do you know what to look at? How do you know if there is a problem? How do you know how well things are performing? How do you know if people are doing wh…
I Love to Bitch
Some people drive me nuts. They have their own agendas. They don’t see common sense. They are thinking short-term. They don’t see the bigger picture. They just want to look good in front of their boss. I on the other hand am perfect. I am told I should: – Try to understand their agenda – Question my own senses – Understand what is driving their short-term view-point – Look at the world from their (admittedly myopic) view-point – Try working for t…
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