…rove both cost and quality. How do you get faster? Find your bottleneck, open it up, keep it working. Don’t believe me? Think of the last time you stood in a hotel check out queue then answer these questions: Why does it take the receptionist 5 minutes to take £100 off your credit card? How long does it take a supermarket to relieve you of the same amount? Could you make the whole thing faster? What would that do for quality and cost? Rule 12. F…
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The Perfect Point of View
…as many leaves as possible, maximising surface area so it can catch every passing ray of sunlight. A commercial product A resource waiting to be harvested, processed, transported and sold. Each tree providing different grades, qualities and uses. An annual sequence A perpetual cycle of growth, ageing, death and renewal. All linked to the passing of the seasons as the earth rotates around the sun. An ecosystem A complex network of predators and pr…
The Planning Fallacy
…phenomenon. Planners initially scheduled the Berlin Brandenburg Airport to open in 2011. Commercial traffic started in 2020 (right in the middle of the pandemic). A plan to centralise UK patient records was shelved in 2013 after the NHS had spent £10 billion on it. The Scottish Police Authority scrapped its i6 project. It should have replaced 130 electronic and paper-based systems. Accenture, who was building the system, paid the SPA £24 million s…
Information Overload
…d short on information 34 years on my daughter is 15 years old: She has 94 free-view channels to choose from, her parents refuse to pay for Sky or Netflix or… She found out about [insert subject of choice] on-line. There were 7,950,000 pages to choose from. Her boyfriend sends her status updates every 7 minutes. They are a stream of drivel. She has a phone with 122 apps on it, she never uses it to talk to anybody. She thought teletext was a joke….
Three Types of Culture
…how deeply the need to do so is ingrained on your psyche — is invariably a complete waste of time, if not worse. To quote my favourite guru Hold people accountable, ridiculous ~ W. Edwards Deming 2. Blameless culture In a blameless culture people are free of blame, fear and recriminations and can learn from their mistakes. Maybe I am naive, but wouldn’t a blameless culture be the antidote to a blame culture? Wouldn’t it be far more productive? Pro…
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