…s are equal. 80% of your sales come from 20% of your customers 80% of your complaints come from 20% of your issues 80% of your time delivers 20% of your output (a sad fact) Wherever you look, you will see the 80:20 rule at work. Some things are far more important than others, even your memories. And the sad truth be told, some of our memories are probably best left frozen. If this post was interesting, click here to have the next one delivered st…
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Never Take Responsibility
…you’re putting the finishing touches on the project.” “How is the project coming along?” can become “I’d love to see how things are going so I can help get you more resources if you need them.” “There were some errors, but I corrected them” can become “Happy to do a second look if you need me to, but I trust you to make sure the final project is defect free.” “If you don’t meet the deadline, we may lose this client” can become “The client has giv…
The Best Way to Spend Friday Afternoon
…are all in it together and they don’t have their own targets to meet. It becomes self-fulfilling; offering “creative freedom” is a very powerful way to recruit people with the skills and abilities innovative organisations need. Not everybody likes it Of course it isn’t a panacea; there is a bucket full of resistance: Managers hate it, they have created strategies and projects, that aren’t getting delivered because people are “faffing about” playin…
Do You Have a Job, a Career or a Calling?
…est way they could earn money A third thought it a career step, a way to become a supervisor or depot manager A third believed it was how they contributed to society, keeping their neighbourhood clean, safe and pest free So what does this mean for you? People who believe they have a real “purpose” at work are far more likely to be engaged than those who see their work as just a job. They will deliver more. OK but, what does this mean for you? As…
What is the Kano Model and Why Should You Care?
…will surprise me and make me happy, maybe a guard who makes me laugh, or a free cup of coffee. Here the relationship looks like this: I wasn’t expecting any of these things, but if they happen, well, they blow me away. Did East Midlands Trains make me happy? Erh, no. For the record, my train was on time, clean, crowded and very expensive. As for surprise and delight, let’s just say East Midlands Trains met my expectations. They just about broke ev…
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