…cuted for good measure. The second is a model of organisation, it is paper free, the work has been, productionised, computerised, systematised and digitised. It is highly productive, the future. Or is it? Excuse me for being a Luddite, but I am not so sure. In the first office I know I have a problem, there is a disaster in there somewhere, just waiting to happen. But in the second office? It all looks great, have I been lulled into a false sen…
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Which Instrument Would You Like to Play?
…cost of a car. I should be so lucky. I live in an inner city. The local free schools hand out certificates in drive by shooting and drug dealing (not strictly true, but let’s not let the truth get in the way of a good story). My most expensive purchase is my daughters’ education, in fact, by the time both of them have finished school I will have invested enough to buy a very nice villa overlooking the Mediterranean and a stable of Porsches. Whi…
Index
…(6) command and control (30) communication (83) comparative advantage (1) competence (5) complexity (39) compliance (13) confidence (4) confirmation bias (1) conformity (12) constraints (16) continuous improvement (68) controls (1) cooperation (2) correlation (2) cost of poor quality (10) cost saving (39) cost versus quality (3) credibility (10) cross-functional processes (1) culture (38) customer behaviour (6) customer complaints (3) customer ef…
The Seven Deadly KPI Sins
…ot knowing why you are measuring something Greed ~ Too many measures Stupidity ~ Having measures and targets that drive destructive behaviours Inexperience ~ Not understanding “noise” in data and running off to fix things that aren’t really broken. Vanity ~ Dressing up and displaying data in an incomprehensible way Wastefulness ~ Burying the message in unnecessary analysis Sloth ~ Not doing anything with your analysis and reports Read another opin…
Management Reports, Horses and Camels
…that the most successful aesthetic designs of even the most expensive and complex products normally come down to a handful of people at most. It’s the same with the fundamentals of report design. Involve the report customers in specifying the function of the report, but don’t let them crawl over each design element of the report. If you do, you will end up with something very close to what you have already. It’s crucial that you have a report des…
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