…ate the one best way of doing things. Customer Feedback Search Twitter for comments about your company name, people may not complain to you but they sure as hell will complain about you, and the place they love to complain is Twitter. Set up a “how could we help” forum on your web site. Provoke a conversation with your customers about the products or services that you could sell but don’t . Set up an FAQ forum for your customers. Let them help ea…
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Are you Really Committed to your Customers?
…en let me go). The Atlantic Ocean has marginally less wriggle room. How much commitment do they expect to get back in return? If you are going to commit, commit. If you are not, keep quiet. Image by comedy nose…
Zombies and KPI’s
…ures will deliver the results you need. Image by geishaboy500 This is a guest post by Bernie Smith. If you would like to learn more, Bernie’s web site has a free KPI report. If you would like to guest post on this site, read the guidelines here….
Dead Connection
…a month so she could make all the funeral arrangements Of course all these things cost money, but given the choice between a seriously pissed off woman and a tragically bereaved lady telling her friends about your compassionate service, why wouldn’t you invest? The only excusable way to lose a customer is because they die. That is the ultimate customer relationship. Why spoil it then? Image by Ballistik Coffee Boy…
Perfect Timing
…I have just received a Domino’s Pizza leaflet. Buy one Pizza get one free, every Tuesday. “Two for Tuesday”. Perfect, my daughters love (really love) pizza. Unfortunately it is Wednesday morning. Timing is everything. Image by byronv2…
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