…e suggests a three question test to guide us on whether or not we should become involved: 1. Am I the right person? 2. Is this the right time? 3. Do I have enough information? If the answer to any of these is no, push back. Most interesting though was his diagnosis on root cause. He believes that we are too helpful and fall over ourselves to get involved with things that are not our business. I spent some time with an operation a couple of wee…
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…Point” is thoroughly unpleasant and of dubious strategic merit. Although common the “Squawk Point” is wholly avoidable. This web site explores some of the finer points of the phenomenon. If you would like to learn more please connect with us. Free Operational Excellence Training Everything you need to know to improve service quality and reduce cost. “Organisational Mechanics” is a 16 part e-mail course that will walk you through the core eleme…
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