…hemselves. If their organisation doesn’t change, then sooner or later, the competition will come along and eat their lunch. The competition will, of course, enjoy the executive lunch as well. So if you have made it to the top and the core competence of your management team is risk aversion, then you had better start making your core competence risk removal. Or let civil war consume your business. If you enjoyed this post click here to receive the…
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Welcome
…th new ideas and techniques. Keep up to speed in two ways: Either receive free updates by entering your email address in the box at the bottom of the screen Or click on the Posts label at the top of the screen and updates will arrive by magic (well a bit of high-tech IT). Learning More We hope you will find the Squawk Point interesting and engaging. If you do and you would like to learn more, there is also a 16 part e-course “Organisational Mecha…
The Problem With Suggestion Schemes…
…A) After 6 months of lack lustre performance I decided to leave the system open but reduced my management commitment, I now review and evaluate suggestions “periodically”. Dad management system widely regarded as a flop by female inhabitants of family home. You wouldn’t do it at home so why do it at work? As Steven Covey would say “begin with the end in mind” In this case the end is to get good, relevant ideas out of your employees heads and into…
What is Your Management Blindside?
…ng Quality R.A.G. – the rating of items against an internal standard Tasks completed – the number of things accomplished Performance score – how well your staff did Customer satisfaction – the proportion of customers who say they are happy I bet you use something very similar. We have lots of these measures. We manage our businesses by them. We set targets, assign bonuses, argue about bench marks, they are all important. But there is a problem wi…
Quantum Mechanics and Customer Service
…what to say in the satisfaction survey. I know this trivial issue will rain pain down on the genuinely helpful local dealership. Bernie Smith writes about KPI’s and Measurement at www.madetomeasurekpis.com If you enjoyed this post click here for updates delivered to your inbox. Image by Wendell Read another opinion…
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