Call-Centre.com has carried out a survey of consumer perceptions of UK versus Offshore call centres. The chart shows the results. Clearly the UK consumer prefers UK call centres (hardly a surprise), but they are so much more expensive. So should you go offshore, it is an emotive question, who should decide? There are two issues: 1. Can I make the service better? Can I train and retain the right staff? Can I provide the right systems and pro…
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Never Trust a Single Number
…ld”? In the overall scheme of things is that a big number? Or just one we aren’t used to? It pays to be skeptical Whenever somebody starts quoting single numbers at you (journalists, managers, doctors, lawyers, or politicians — especially politicians) ask for a comparator a numerator or the history. And don’t forget, the bigger and more impressive that number sounds the more suspicious you really ought to be. Some numbers shouldn’t be trusted. If…
Selling an Idea
…le’s thinking. To guide them towards your new idea. The audience should become the heroes by grabbing the idea. Engage. Did the audience laugh, did they clap? If your audience aren’t reacting to you then they aren’t engaging with the idea. That is only a handful of ideas… A jumble of thoughts on a page. If you like Nancy Duarte’s approach you can find more ideas and advice at duarte.com Enjoy this post? Click here to have the next delivered s…
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