The failure A couple of years ago I had a workplace nightmare. I was pushing a big initiative and I needed it to be a success. I had my boss’s boss on my back and the project was going belly up. It was all very unpleasant. There were a few rays of light. A couple […]
92 People Die for Lack of Trust
In 1974 TWA flight 514 was flying into Washington Dulles airport. As it came into land the air traffic controller said “cleared for approach”. The flight crew thought it meant one thing (we will guide you in) but the control tower meant something ever so slightly different (guide yourself in). It was simple miscommunication. Flight […]