Standard work I found an interesting post about standardisation in public services. The post argues that standardisation doesn’t work in the service industry. Each customer or citizen is different and because each citizen is different they want different things. So if you standardise everything and then force your staff to follow the standard process […]
A Bum Question
360-degree feedback Does my bum look big in this? If you have ever been asked that question, you know there are two types of answer. A right and a wrong one. The wrong answer has many variants… Yes — too brutal Try a bigger size — too honest I think it is the colour — […]
How to Get Better at Anything — Almost
How to lose weight There is a tried and tested way to lose weight…. Commit to losing weight. Measure progress — stones or kilos, whichever works. Find the most important input, the one with most leverage, (calories) and measure that as well. Try things that will have a positive impact on the important input. Use […]
Do You Believe in Brainstorming?
Conventional wisdom Noun: The generally accepted belief or opinion about a particular matter. Conventional wisdom may be proven to be untrue. Example: It is widely believed that before the voyage of Christopher Colobus most people thought that the world was flat. This is however not true. The myth of the flat earth Brainstorming What do you do when you need a novel solution? The answer is obvious, you hold a brainstorming session. I’ve been doing them for 30 […]
How Netflix Reinvented H.R.
Harvard Business Review Patty McCord It would be wrong to hold one group totally accountable for an organisation’s culture, but I think the good people in H.R. have a big part to play. They set the rules that employees live by. If I am right and H.R. has such a powerful role, why do most […]
- 1
- 2
- 3
- …
- 9
- Next Page »