Blame Culture, Isolate the Problem, Not the Person At the Portuguese Grand Prix in 1991, Formula One racing provided a textbook example of why organisations should avoid a blame culture. Nigel Mansell, driving for the Williams-Renault team, was in first place as he pulled in for a pit stop. What should have been a slick […]
Preventing Human Error
A Problem with the envelope On February 26th 2017, The Academy of Motion Picture Arts and Sciences held its 89th award ceremony, celebrating the best films of 2016. The ceremony was a case study in preventing human error (or not depending on your perspective). It went swimmingly until the very last award for best picture. Faye Dunaway […]
Hold Their Feet to the Fire
Accountability We spend a lot of time talking about accountability and responsibility. If you google “Accountability versus Responsibility” you will get at least 51 million hits. Most of them tell you that you can’t manage people if you aren’t clear about accountabilities and responsibilities. (Please don’t ask if I have looked at all 51 million, […]
Mishaps, Accidents and Family Bust-Ups
Swiss cheese I went skiing during half term. It is the thing to do. The only (and I mean only) time you will ever prise the British middle classes out of their Volvos and BMWs and onto a bus is during the spring half term break. Then, miraculously, you will find all the little Joshuas […]
The U-Turn
Executive express There is a new model of executive saloon on the market. It comes with all the bells, whistles and gizmos: Adjustable heated leather seats with multipoint massage to reduce stress Drinks cabinet with crystal glass decanters and walnut inlay for further stress reduction Five litre super charged, turbo charged, fuel injected engine for […]
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