I was talking to somebody the other day who wanted to “add some process” to what they were doing. The thing is, I don’t think you can add some process. Processes produce things, the fact that things were being produced showed that he already had a process. You can add some checks You can add […]
Strategic Domain of the Black Belt
I was approached the other day by a recruiter for a job. He wanted a “Lean Sigma Master Black Belt” to “lead a Strategic Transformation” in the “Service Domain”. Very interesting I thought, I had a couple of questions: What is a “Lean Sigma Master Black Belt”? What is a “Strategic Transformation”? What is a […]
Soviet Style Savings
We make life complicated We add new products, new services, extra checks and balances. It is easy to do. Somebody wants it. But we rarely take things away, remove services, cut stock keeping units, rationalise organisation structures. That is hard to do. Nobody wants it. Unfortunately all that complexity is, well, complicated; and consequently expensive. […]
Next!
I love the Daily Mail; it always has such inflammatory articles. Today I found one that I agree with whole heartedly. Apparently the London NHS has engaged some management consultants to tell them how to save money. One of the solutions they have come up with is to cut appointment times between GPs and their […]
Just Following Instructions
Bureaucracy is bad; it is hopeless when people just follow the instructions to the letter. They can’t help but mess it up. Think of the last interaction you had with a call centre, chances are it was horrific. Check-lists are great; it is super when people just follow the instructions to the letter. They can’t […]
- « Previous Page
- 1
- …
- 4
- 5
- 6
- 7
- 8
- Next Page »