Here is a process improvement idea; you should make it easy for people to get something right and difficult for them to get it wrong. Classic examples include flat pack furniture that only fits together one way, or the fact that all around the world a red light means stop. The converse principle also exists, […]
Sexier than George Clooney and Barry White
A new phone I am in the market for a new phone for my home. I found a lovely one. The Bang and Olufsen Beocom 2 When I use it I will look more sophisticated than George Clooney and sound mellower than Barry White. Women will fall at my feet. It is a must have […]
Salty Coffee
I worked for a coffee shop. It was great, we only had one problem; occasionally there was a bit of a mix up at the serving hatch. The salt and sugar were in similar containers. Sometimes we put a pinch or two of salt in our customer’s coffee, not very often, and then just a […]
Lotus Notes
I have just started working somewhere new. They use Lotus Notes as an e-mail solution instead of Microsoft’s ubiquitous Outlook. It has some novel customer focused features: 1. E-mail addresses often contain random X Y or Z middle initials. Users can have multiple addresses with these random initials in. This helps confuse senders. 2. Large […]
Black Men can’t Swim
How many Olympic class black swimmers can you think of? Eric Moussambani? There is an evolutionary theory for this: White people have evolved to live in cold climates, so have a layer of subcutaneous fat to keep them warm. This also aids buoyancy. Black people on the other hand carry less fat and tend to […]