We all have two tasks: The first task is to do the work: to answer customer queries, lay electric cables or to drill holes and fill teeth. The first task is your day job, whatever you do for a living. The second task is to do that day job better: to reduce downtime, remove obstacles […]
Are You Making Waves?
All operations have the same problem… They all have times when they are busy and times when they are slack. Feast or Famine. It is the way of the world: If you sell Christmas crackers it will always be busy in October If you run a gym you will always have a rush in January […]
Surge Planning: I Hate the Snow
It was cold this morning Freezing It is going to snow, maybe not today or tomorrow, but soon Snow is a mixed blessing, great for sledging but for some of us, it’s a work disaster Pipes freeze People fall Cars won’t start Boilers fail If you happen to be in the game of mending pipes […]
A Stitch in Time…
The BBC ran an interesting story the other day about hip fractures. Apparently 78,000 people suffer from a hip fracture every year in the UK; 10% of these people will be dead within 30 days, 30% will be dead within a year, and half are left with permanent disability. Shocking statistics. NICE, the National Institute […]
The Exception
All databases have exceptions and exception reports that need to be manually fixed. It is a law of nature. And exception reports get very messy. What is the priority? How do you know you worked everything? Will the report you didn’t work blow up in your face? Did you look for all the accounts that […]