Unhelpful Statements One of Peter Drucker’s maxims was “if you can’t measure it, you can’t manage it”. I have lots of sympathy for the statement. If you aren’t measuring performance, you can’t see if it is getting better or worse; if you don’t know if it is getting better or worse, you aren’t managing it. I like a robust […]
Rewarding Failure
Should you reward success? Rewarding success is the obvious thing to do. Slaps on the back, public praise, bonuses and honours come easily to us. People expect to be rewarded for good performance. If you reward success then people will strive to give you more of it. It would be madness to reward failure, or […]
Mental Models and the Long Way to Liverpool
Mental Models We all rely on mental models to guide us through life. They are our maps of reality and we use them to get the best outcomes possible. But where do those models come from and who is to say they are right? A family wedding A few years ago I went to a […]
Hold Their Feet to the Fire
Accountability We spend a lot of time talking about accountability and responsibility. If you google “Accountability versus Responsibility” you will get at least 51 million hits. Most of them tell you that you can’t manage people if you aren’t clear about accountabilities and responsibilities. (Please don’t ask if I have looked at all 51 million, […]
All That Glisters…
The next big thing There is a revolution going on in the world of medicine. Robotic surgery equipment is being installed in operating theatres across the western world. The robots allow surgeons to make far smaller incisions and operate much more precisely. The surgeon doesn’t have to contend with slippery instruments and the robot has […]
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