How to be a Process Guru What is the one simple truth the Process Improvement Gurus know? Just flick through the SlideShare and I will spill the beans… Full screen is best. Unfortunately, if you are reading this via e-Mail you will have to visit SlideShare to find out. In full Technicolor glory. If you enjoyed this […]
Are Sales Incentives a Good Thing?
Should you incentivise your sales staff? It is widely known that if you want to drive sales you need to incentivise your staff. Sales men are a mercenary lot and they only respond to cash. Paying out large sales incentives is the default option. Yet a few companies that don’t believe in individual incentives. Instead, they […]
The “A” Team
The escalation What do you do when things get out of hand? When your staff are bombarded with queries that they can’t handle? There are two lines of thought… Management Model 1: First split your staff into two pools, the experienced people who know what they are doing and the less so (who presumably don’t) […]
Books Won’t Make You Clever
Correlation does not imply causation There is an apocryphal tale about an inner city education department in the American Mid West. In their efforts to increase children’s performance they commissioned an extensive study of the socioeconomic environment their students were raised in, to see what impact it had on a child’s educational prospects. The study delivered […]
Quantity Versus Quality
Conventional management wisdom: You can have quality or quantity but you can’t have both. Bang ’em out quick Sod the quality, feel the width Cost, quality, speed ~ pick any 2 Even the Romans knew this was the case. It is quality rather than quantity that matters ~ Lucius Annaeus Seneca So if you want […]
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