Design and big groups just don’t work. There’s the old joke about a camel being a horse that was designed by a committee. It’s no accident that the most successful aesthetic designs of even the most expensive and complex products normally come down to a handful of people at most. It’s the same with the […]
Are you Asking the Right Questions?
Google have been playing around with their data. They have found out that they can predict the likelihood of a flu outbreak in a particular geographical area. They do this by counting how many times people search for “flu” in that location. It seems that if a friend or relative goes down with a bad […]
Clear Work Instructions, an Eight Point Plan
When writing work instructions, you get points for clarity, not style. Instead of waxing lyrical about the customer journey and decisive moments, just make your point. Here are eight ways to do that: Use a clear heading to explain the task If you can’t explain the task succinctly what chance do people following the instructions […]
The Deadly Cucumber
Germany has had one of its worst ever outbreaks of food poisoning. The cause was an outbreak of E. coli O104. It was bad, 2,400 people became ill and 23 people died. Initially it was thought that the infection came from organic cucumbers grown in Andalusia. In response, Germany’s health ministry told consumers to avoid […]
Zombies and KPI’s
I subscribe to quite a few performance measurement emails, web sites and blogs. I’ve noticed a worrying trend of sites offering “off the shelf” KPIs. In fact you can now buy books packed with “ideal” KPIs for all sorts of businesses (oh, how the long winter nights must fly by). Are the measures in these […]
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