Have you ever walked in to a hotel room to find all the lights switched on, with the legend “Welcome to our hotel Mr Smith” writ large all over the gently humming TV. The intention is to give you a warm welcome, never mind all the wasted power. Yet the same hotel will ask you […]
Stop
Sometimes clear and simple is best. Watch the video, you will see what I mean. Photo by Nadine Shaabana on Unsplash
The Three Levers to Improve Performance
There are three ways you can improve your performance: 1. You can improve the what, what product do you deliver? Could you make it better? 2. You can improve the who, who delivers it for you? Are they engaged and motivated? 3. You can improve the how, how do you do it? Improve the process. […]
Best Practice
As a rule I don’t like the idea of best practice. It implies that perfection exists, if you are applying best practice then by definition you can’t get better. I struggle with that idea. I think I have been proven wrong though. Have a look at the video below. Maybe best practice really does exist: […]
Slimy Customer Service
Scientists in Japan have been working with a species of slime mold. It spreads out radially, growing a network of veins as it looks for food. When it finds food it then contracts to remove redundant veins . The scientists carried out an experiment; producing a map of Tokyo with oat flakes (food) and watching […]
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