All databases have exceptions and exception reports that need to be manually fixed. It is a law of nature. And exception reports get very messy. What is the priority? How do you know you worked everything? Will the report you didn’t work blow up in your face? Did you look for all the accounts that […]
Process Excellence
Do you have a “Centre for Process Excellence”? If the ideal is to break down functional barriers. If the ideal is to remove internal targets and agendas. If the ideal is to get everybody focused on the customer. Then how does putting all your “process experts” in a function all of their own help? P.S. […]
Earth Quake
The cause of the recent eruption in Iceland was scantily dressed women. According to Hojatoleslam Kazem Sedighi a senior Iranian cleric (but not an operations analyst) “Many women who do not dress modestly … lead young men astray, corrupt their chastity and spread adultery in society, which (consequently) increases earthquakes”. Yesterday (Monday 26th April) an […]
Focus
If you want to be good at something you need to focus, that is obvious. But how much of a difference does it make? Take the Aravind eye hospital in India. It was founded in 1976 by Dr Govindappa Venkataswamy. He had one aim, “to eradicate needless blindness”. In 2009 it treated 2.75 million patients […]
Looking for Junk
Here is a contentious statement for you. “Manufacturing operations are better run than Service operations”. Why do I think that? Is it because the manufacturing guys are cleverer? Is it because operations are more important in manufacturing? Is it because service operations are harder to run? I doubt any of those are true. I think […]
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