Because a picture is worth a thousand words (or numbers) you need to see some of the best data visualisation examples. It is worth knowing that… There is a tried and tested way to communicate with data — Storytelling With Data. That infographics can be powerful — Information is Beautiful. But most infographics are not […]
Optimising Each Part… Doesn’t Optimise the Whole
Harvard Business Review Greg Satell provides a classic example of sub-optimisation in his post. Managers strive for efficiency in every part of their businesses. Yet many of those businesses are bloated and ineffective. This is the efficiency paradox; it runs something like this… The more efficient you make the parts of your organisation, the less […]
Virtual Sticky Notes
Tools of the Trade I spend a lot of my time with sticky notes in workshops, helping organisations run better. There are two parts to my job. Working out what needs fixing Persuading people to fix it Part 1: Working out what to fix This bit is straightforward. You work on the gaps. People are […]
Mental Models and the Long Way to Liverpool
Mental Models We all rely on mental models to guide us through life. They are our maps of reality and we use them to get the best outcomes possible. But where do those models come from and who is to say they are right? A family wedding A few years ago I went to a […]
The Art of Managing Complexity
Fire Fighting In the late noughties, Michelle Barton and Kathleen Sutcliffe carried out a study of wildfires in the US. They were interested in understanding how the firefighters went about managing complexity in their job. The researchers wanted to understand why some fires were well controlled and brought to a swift and happy conclusion, whilst […]
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