The Holiday I was on holiday in Spain, watching the sun rise into a cloudless sky. I had bought my lap top and my 3 pay as you go mobile dongle with me. I even had the sense to put £20 credit on it before I left home. I got up early to do some […]
I’d Rather Gnaw my own Leg Off
I have just sat through the most boring, least effective meeting of my life. If I could have gnawed my own leg off to escape it I would have gladly done so. Unfortunately that wasn’t an option, it was interminable: It wasn’t clear what we were there for: was it to update us? Was it so we made […]
Why E-mail is Like Oil
Let’s be brutal here: you’re probably buried in e-mail. And like crude oil, e-mail can be a sticky, annoying substance that’s practically impossible to clean. We need e-mail to get things done, but it seems like an endless, yucky mess. The funny thing about oil is that while spilling a little bit is a problem […]
Road Rage and Team Building
I was late, I am permanently late, I was born late and I am still trying to catch up. I was driving to a call centre in Halifax. If you have ever visited Halifax you will know that the last 5 miles into town from the motorway are along the most tedious stretch of “no […]
The Seven Deadly KPI Sins
Ignorance ~ Not knowing why you are measuring something Greed ~ Too many measures Stupidity ~ Having measures and targets that drive destructive behaviours Inexperience ~ Not understanding “noise” in data and running off to fix things that aren’t really broken. Vanity ~ Dressing up and displaying data in an incomprehensible way Wastefulness ~ Burying the message in unnecessary […]
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