I am busy, I have a thousand and one things to do and now my daughter is in floods of tears because I wasn’t listening to her. I was listening, she was prattling on about some craft fair event she was doing at school or something. Now, not only am I busy, but I have […]
Poo in the Pool
Imagine the scene, you won Euro Millions, you are a multi multi millionaire. To celebrate you bought a house high above Los Angeles in the Hollywood Hills. It has fabulous views out over the city and a beautiful aqua marine pool. You have been there a month and are holding a house warming party, all […]
Do You Want Engaged Employees or Honest Ones?
Employee engagement is everything. If your employees engage with your strategy they will work hard, go the extra mile, look after your customers, come into work when they are sick and at weekends… and generally push your strategy forward at pace. Employee engagement, you want it, right? You want them to just get behind what […]
Clear Work Instructions, an Eight Point Plan
When writing work instructions, you get points for clarity, not style. Instead of waxing lyrical about the customer journey and decisive moments, just make your point. Here are eight ways to do that: Use a clear heading to explain the task If you can’t explain the task succinctly what chance do people following the instructions […]
Are you Really Committed to your Customers?
I spent rather too long at Glasgow airport this week. Apparently this was due to “operational difficulties” with, Ifyouwillflycheap Jet. I read my book, then the free magazines, then paced around the departure lounge for a couple of hours and then resorted to reading the posters on the walls. The Royal Bank of Scotland were […]
- « Previous Page
- 1
- …
- 10
- 11
- 12
- 13
- 14
- …
- 17
- Next Page »