Avoiding Overwhelm In their book Meltdown, Clearfield and Tilcsik show how complicated systems fail. They discuss nuclear accidents, financial disasters and medical mishaps and show how we can avoid disasters by reducing complexity. The more complex our systems become, the less easy they are to understand. So they become harder to fix when they break. Add […]
The Blind Men and the Elephant
The art of listening There is a tale that originated somewhere in the Indian subcontinent about six blind men and an elephant. My favourite version of the story is a poem written in the mid 19th Century The blind men and the elephant It was six men of IndostanTo learning much inclined,Who went to see […]
The Most Profitable Activity in the World
Collaboration The iPhone is — arguably — the most profitable product in the world. Since it was launched in 2007 it has sold over 700 million units. In my household alone we have 4 of the damned things. I hasten to add my daughter’s phones are hand-me downs, but all the same. The iPhone 11 […]
Stating the Blindingly Obvious
High Performing Teams If there’s a subject that will get the good people in H.R. excited it is high performing teams. They are the holy grail of human resource management. Everybody wants a high performing team. Conventional wisdom tells you to get the “best-of-breed”. Find the most capable sales men, ops guys, marketeers and technical wizards and […]
Sloppy, Overconfident or Just Plain Dishonest?
Clarity Have you ever sat in a meeting listening to somebody very senior and thought; “I have no idea what you are talking about”? Do you enjoy watching corporate warriors use powerpoint slides to explain strategic imperatives? Or do they leave you worrying that you are plain thick? You are not alone Laura Rittenhouse started […]
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