Operations work two ways: 1. Products and services flow one way: Insurance claims are paid Pizzas are delivered Passengers are transported Diagnoses are issued 2. Money and Information flow the other: Orders are placed Invoices are settled Requirements are specified Complaints are made Like yin and yang The flows are interconnected and interdependent, you need them both if the […]
How to Listen
I was once a bright young thing Don’t laugh, we are talking 20 make that 25 years ago I was a management trainee for a FTSE 100 company I had a First Class Degree And I was MBA educated The world was my oyster I thought I could conquer everything, I was going to be the next […]
Glory Lasts Forever
I have a problem with motivational speeches I watched “The Replacements” last night. I can’t urge you strongly enough to avoid it. The plot went something like this (and I am not spoiling it, the director did that). Shane Falco (Keanu Reeves) flunks it as an Ohio State University quarterback. A national team “The Washington Sentinels” go […]
Ever Been Motivated by a Poster?
Imagine you make fish fingers for a living… Don’t laugh, it is a tough job I used to do it, I smelled awful after an 8 hour night shift cutting up blocks of frozen cod. The icy, sleety, wind from the North Sea was a positive boon when I walked out of the plant 6 in […]
If You Must Write on Your Slides…
Legibility You may have done the most comprehensive piece of analysis known to mankind. You might have discovered the secret to untold wealth, health and happiness. However… All the analysis in the world is worthless if nobody understands it and acts. So it doesn’t matter which font, image, graphic, table or chart you are using in your […]
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