This is a guest post. One of the marks of great leaders is that they ask great questions. How did they learn those great questions and where could you learn some to ask? Five great questions Mike Rother at University of Michigan has pulled together a set of five very useful questions that prove remarkably […]
Getting it Right When it all Goes Wrong
Sometimes it all goes wrong, there is a calamity, a disaster or a screw up. Shit happens. There is only one sensible response when it all goes a bit Pete Tong; understand why and then do something to stop it happening again — it works even better when done quickly. This is not a revelation. My father […]
Facebook: It is so Rewarding
We work in large organisations that ban access to social media. We have long-winded IT policies that forbid our employees from tweeting, liking, stumbling or commenting. After all we are paying these people to work, not to surf the internet catching up with their friends. But is our logic sound? Should we isolate our employees […]
Make the Message Clear!
We are getting grief at work, we aren’t dispatching van drivers quickly enough. (The first bit of that statement is true, we are always getting grief at work, the second bit is made up to protect the innocent, but you will get the point). My boss is jumping up and down about our dispatch rate […]
The Childish Games Managers Play
There is a game called Chinese Whispers, I am sure you have played it. All you do is line a group of people up and ask them to whisper a message from one to another along the chain. Each time it is repeated the message morphs; progressively degrading the further it gets from its source. […]
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