George Osborne is to create a “Star Chamber” as part of his attempts to cut government spending. It will be a committee of senior civil servants and politicians. Ministers are invited to present their budgets to them for discussion. If a minister gains the Star Chamber’s approval he can join the committee to “discuss” other […]
Do You Tell Your Staff How or Ask Them Why?
FAVI is a French company that casts components for customers like Fiat and VW, a very successful company. One of the reasons why they are successful is the attitude of their CEO Jean-Francois Zobrist. He has a simple categorisation of organisations. They are either “Comment” or “Pourquoi”. Comment (How) organisations tell their employees how to […]
The Alternative to Shouting at Your Staff
How do you get people to comply? How do you make sure that they follow the right procedures, stack the shelves in the right order or answer the phone in the right way? Check and Shout. Check they did what you wanted and shout at them if they didn’t. Alternatively you could look at why […]