Blame Culture, Isolate the Problem, Not the Person At the Portuguese Grand Prix in 1991, Formula One racing provided a textbook example of why organisations should avoid a blame culture. Nigel Mansell, driving for the Williams-Renault team, was in first place as he pulled in for a pit stop. What should have been a slick […]
Risk Compensation
Understanding Risk Compensation — Because Error Proofing Isn’t Enough Road safety is an excellent example of a system where many have tried to change the public’s behaviour and stop things from going wrong. Error proofing is a common approach, making things easy to get right and difficult to get wrong, but it isn’t without its […]
Efficiency versus Effectiveness
Quality Problems How do you define efficiency versus effectiveness? If you google “Tesla build quality“, you will uncover a mountain of complaints and dissatisfaction. [There] are problems with the rear-view mirrors, trim pieces, uneven panel gaps, sun visors, top halves, and rubber seals. ~ autoevolution.com Tesla has long been known to have issues with quality control, especially when […]
Operational Controls
Operational Controls are Worthless if They Aren’t Maintained At approximately 5 pm on Monday 22nd June 2009, a Washington Metro train heading towards Shady Grove smashed into the rear of the train ahead of it. The Automatic Train Control system had instructed the train to travel at full speed (55 mph). When the driver of […]
The Daily Grind
How do you cope? I run (maybe it would be more accurate to say am loosely responsible for) a back office. It provides a service to an organisation. It doesn’t talk to customers It doesn’t make sales It doesn’t drive revenue It is one big cost. A lonely place to sit on any profit and […]
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