Conventional management wisdom: You can have quality or quantity but you can’t have both. Bang ’em out quick Sod the quality, feel the width Cost, quality, speed ~ pick any 2 Even the Romans knew this was the case. It is quality rather than quantity that matters ~ Lucius Annaeus Seneca So if you want […]
Quality Management – Stupid Name
Quality costs money We all know that… Diamond rings don’t come cheap A Rolls Royce will cost you more than a Ford Great Yarmouth is not in the same league as the Maldives Quality costs money Quality is cheap But we are told that quality is cheap… If you deliver on time, then you don’t get […]
Are You Cheap Or Nasty
You get what you pay for Product quality and cost are correlated; “you get what you pay for”. It is easy to cut costs, just reduce the quality of what you offer: 1. Take longer to answer the phone 2. Close the local branch 3. Supply Spam instead of Ham Unfortunately the customer wants what the […]