We make life complicated We add new products, new services, extra checks and balances. It is easy to do. Somebody wants it. But we rarely take things away, remove services, cut stock keeping units, rationalise organisation structures. That is hard to do. Nobody wants it. Unfortunately all that complexity is, well, complicated; and consequently expensive. […]
Save Yourself Rich
All operations are too expensive, no matter how good they are there is always an obligation to reduce cost further, and when the cost has been taken out there will always be pressure to remove more. There are 5 key problems that are common to operations of all types: 1. There are numerous opinions about […]
How to Calculate the Cost of Poor Quality
Do you ever have quality problems? Here is a technique to help you work through the cost of poor quality. Get a group of people in a room and the ask them to estimate the answers to the following questions. How many customers do you treat badly each year? How many of them complain? When […]
Are You Cheap Or Nasty
You get what you pay for Product quality and cost are correlated; “you get what you pay for”. It is easy to cut costs, just reduce the quality of what you offer: 1. Take longer to answer the phone 2. Close the local branch 3. Supply Spam instead of Ham Unfortunately the customer wants what the […]
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