Open cultures A couple of weeks ago I wrote about the sound of silence. I claimed that in the best run workplaces bosses are open to discussions about problems. They have a “no blame culture“. Fact or theory? Is there any data to support my claim? Or was I just running my mouth off? — Heaven […]
The “Can’t Fail” Way to Success
Under-promise and over-deliver Adrian Swinscoe writes an interesting post… His bank found fraud on his card and sent him a new one. They told him it would take a working week to get it to him, but then delivered it in 2 days. Banks are not known for their customer service. They usually promise little […]
The Dreadful Secret About Process Maps
Boxes and Arrows It is one of the greatest quality management tools… And you all know how to do it. You all know how to draw up a process map or create a flow chart. It’s easy, you write the activity in the box and then link it to the next box with an arrow. Simple. And […]
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