Guest post by Annette Franz Gleneicki: Is your organization in the midst of turmoil? Are you wading through major changes? If you answered “Yes”, then I have two more questions for you: Before these changes, were you collecting feedback from your customers? Are you still listening to the voice of the customer? When I speak […]
10 Things You Really Should Know if You Run an Operation
I am now a published author That is not strictly accurate, but why let the truth get in the way of a good story? Let me try again I have written an e-book; well it is more of an e-pamphlet It is available at all good book stores; well OK it is self published and is only […]
Lessons From The Corner Shop
Yesterday I went into a corner shop to buy a newspaper. The woman standing at the counter was muti tasking, talking on her mobile phone whilst, at the same time, chewing gum. When I went to pay she didn’t look me in the eye, she just stuck out her hand and took my money She […]
Man versus Machine
The cost argument: Asking a man to do something that a machine could do better is a waste of time and money. Why would you ask somebody to do the dishes when a dish washer could do it? Why would you ask somebody to add up rows of figures when a spread sheet could do […]
What Happened to Sears Quality and Service?
As a Baby Boomer, I grew up in a generation where the Sears brand name stood for quality, integrity, reliability, and superior customer service. Among the many products Sears sold, its Kenmore appliances have long enjoyed a solid reputation. I remember how happy my Mom was the day my Dad bought her her first Kenmore […]
- « Previous Page
- 1
- 2
- 3
- 4
- 5
- 6
- …
- 9
- Next Page »