The Highways Agency (the people responsible for the state of the UK’s roads) have announced a plan to save money. You can read about it here. Currently if a member of the public complains about a pot hole on a major road the Highways Agency are duty bound to repair it (throw on a couple […]
Clever Capital Investment or Shiny New Toy?
If you have ever called a call centre, no doubt you have used an IVR (interactive voice response, press 1 to change your address…press 2 to… you get the idea). The public is generally a little damming about them, to quote Wikipedia: “IVR is sometimes criticised as being unhelpful and difficult to use due to […]
The Perfect Employee
One of the biggest growth sectors for computer games is 30 to 40 year old women. This surprised me a little; I always thought it was spotty teenagers. Then somebody pointed me at Farmville. It all fell into place. This fact has huge ramifications for the gaming industry. If you are female, in your mid […]
Do You Want Engaged Employees or Honest Ones?
Employee engagement is everything. If your employees engage with your strategy they will work hard, go the extra mile, look after your customers, come into work when they are sick and at weekends… and generally push your strategy forward at pace. Employee engagement, you want it, right? You want them to just get behind what […]
A Stitch in Time…
The BBC ran an interesting story the other day about hip fractures. Apparently 78,000 people suffer from a hip fracture every year in the UK; 10% of these people will be dead within 30 days, 30% will be dead within a year, and half are left with permanent disability. Shocking statistics. NICE, the National Institute […]
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