Toyota have recently been lambasted for faulty floor mats and sticking accelerator pedals, resulting in a multi billion pound recall. Ferrari on the other hand have had ten of their super cars burst into flames and a representative told Just Auto “It is important to differentiate between what is a vehicle fire and outside factors […]
Small Business is Beautiful Business
If you work for your own company the best way to get a pay rise is to keep your customers happy. That is where the money comes from. If you work for somebody else’s (large) company the best way to get a pay rise is to keep your boss happy. That is where the money […]
Should I Stay or Should I Go?
I found a great internet service. It is called Carbonite. For £36 a year they back up all my data onto a server in the US somewhere, probably a nuclear bunker in deepest Ohio. My data is safe, it is cheap, they have to do very little work. Everyone was a winner. Until I had […]
Sticky
Process improvement saves money, but it can also drive revenue. 10 companies who use their processes to create sales: Cross selling: 1. Amazon: Customers who bought this also bought…. 2. Apple: Visit the iTunes store to download artwork Making the next sale: 3. Your Dentist: Would you like to book your next checkup? 4. Your […]
Do you Put Your Customers First?
I once went for a job interview with an insurance company. Parked right outside the front door was the biggest Mercedes Benz I have ever seen, with the legend MD stencilled above the parking space. As I walked away from the door the Mercs gradually got smaller and smaller. It wasn’t, needless to say, the […]
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