I went to a breakfast meeting this week in a “euro” hotel. It had gold plated taps, stripy carpets and sat in the middle of an industrial estate. I am sure you would recognise it. They served smoked salmon and cream cheese bagels. This should have made up for the gold taps, I get hungry […]
Process Excellence
Do you have a “Centre for Process Excellence”? If the ideal is to break down functional barriers. If the ideal is to remove internal targets and agendas. If the ideal is to get everybody focused on the customer. Then how does putting all your “process experts” in a function all of their own help? P.S. […]
Good Service?
My wife has a new car, a BMW; the ultimate driving machine apparently. She took it in for its first service yesterday. She was met at the door by a smartly dressed gentleman with a “Good morning Mrs Lawther”, presumably he had a list of registration numbers to look out for. Unfortunately there was a […]
Sheet Music
My daughter has just started music lessons. She is so keen and enthusiastic it is hard not to like the god awful noise that she makes. I had to go to a classical music shop to buy her a special CD to listen to as part of her studies. As I walked through the shop […]
Retail Therapy
I tried using Ocado for my internet shopping this week. I was expecting it to be remarkably like all the other home delivery services, but it wasn’t. They did a number of things that impressed me: 1. The delivery man offered to bring my shopping into the kitchen rather than dumping it on the front […]
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