What Does Your Customer Need? “Your customer doesn’t want a drill. He wants a hole.” You have no doubt heard that one before. Working through customer requirements is difficult, particularly when customers don’t know what they want. Do Customers Want Cameras? I found a story in an old 1990s textbook (The Leader’s Handbook). It goes […]
The Best Data Visualisation Examples on the Web
Because a picture is worth a thousand words (or numbers) you need to see some of the best data visualisation examples. It is worth knowing that… There is a tried and tested way to communicate with data — Storytelling With Data. That infographics can be powerful — Information is Beautiful. But most infographics are not […]
Reducing Complexity
Avoiding Overwhelm In their book Meltdown, Clearfield and Tilcsik show how complicated systems fail. They discuss nuclear accidents, financial disasters and medical mishaps and show how we can avoid disasters by reducing complexity. The more complex our systems become, the less easy they are to understand. So they become harder to fix when they break. Add […]
Learning From the Boy Who Cried Wolf
False positive and false negative Lots of us are paid to make decisions: Maybe you decide how to treat a patient Maybe you decide if a prisoner is guilty Maybe you decide how much soup to prepare Maybe you decide if a payment is fraudulent Maybe, maybe, maybe. There are plenty of decisions to be […]
Information Overload
A broken valve In the early hours of the morning on March 28th 1979, a valve broke on a water pipe. That pipe was at the nuclear power plant on Three Mile Island in Pennsylvania. The failure resulted in the most serious nuclear incident that the USA has ever seen. Chain reaction The broken valve led to […]
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