Economies of scale For a while I worked in an organisation that obsessed about costs. Everybody had a target to cut the costs that they managed. If everybody reduced their costs then the total cost would go down. Or so the logic went. The cost of printing There was a man who owned the stationary budget: paper, […]
Do You Design Against Demand?
Here is a very simple 2 step improvement idea for you: Understand the customer demands that are placed on your organisation Design your infrastructure and processes to meet those demands. Or, to put it a little less managerially, find out why your customers call you, then work out the best way to give them what […]
Is Bigger Better?
West Yorkshire council may start sharing services in a bid to cut costs. Councillor Andrew Carter who is the Conservative deputy leader of Leeds City council has suggested that the councils of Leeds, Calderdale, Bradford, Kirklees and Wakefield could share services such as HR and payroll. There may be efficiencies to be had, but I […]