Management meetings Do you ever lose the will to live in management meetings? Sometimes they are so bad I want to scoop out my eyeballs with a tea-spoon. I’d do anything to get out of the conversation. I hate futile meetings that are a waste of everybody’s time — usually highly paid people’s time. Here […]
Performance Appraisals Drive Mediocrity
It is mid-year If you work in the corporate world that means you have been busy writing appraisals. If you have never seen one, the standard corporate appraisal form has about 5 sections: Progress Against Objectives — what you did Fit with Competency Framework — how you did it Core Strengths — things you did […]
What Is the Score?
The bully A while back I watched an internal audit. I saw an Area Director evaluate his Ops Supervisor. The results were, how can I best put it? Poor… Out of a possible 20 audit points the area scored 3. The boss went ballistic. He took his subordinate aside and destroyed her. He told her […]
What Gets Rewarded Gets Done
The walk I have always thought sheep dogs were intelligent. I didn’t realise, until recently, that they are smarter than me. I was walking with Kate — a friend of mine. Her sheep dog, a Border Collie called Harvey, was with us. After 10 miles or so Harvey seemed to be flagging. He stopped at […]
Are You Difficult to Work For?
Customer effort There’s a lot of talk about how much effort a customer is required to put forth to complete some task with an organization. Whether it’s to buy a product, to get an issue resolved, or to do something else. There’s even a way to measure this effort, using the customer effort score. If […]
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