It happens… Some times it all goes a bit Pete Tong. (An explanation for any American readers). Things don’t go according to plan: Your deliveries are too slow Your operation costs too much Your customer service is too… Well it is rubbish. How do you respond? There are two ways: When it goes belly up there are two […]
A Management Fable
Frank and the Spanner In the Midlands there is a factory. They make bits, which fit into other bits, which eventually find their way into washing machines and lawn mowers. It is a grimy old factory that bumps along the bottom of the industrial supply chain, just about making enough money to keep its doors […]
Free Gym Membership Anyone?
Morale is low… It is a big problem, staff turnover is high, skills and expertise are walking out of the door at an alarming rate and my business is heading for a melt-down. Two solutions have been put forward: Solution 1. 1. Review the benefits package, make it more competitive. Do some job matching and pay over […]
Do You Have to Control Everything?
If there is one thing that upsets me… Really upsets me it is being controlled. Being told where I have to be, when I have to be there, what I need to do, which meeting I need to go to… I hate being controlled. Of course it cuts both ways. If I am hell-bent on […]
Who Taught You How to Manage?
I’ve been to business school After 2 years of studying and a plethora of exams I was awarded an M.B.A. I learnt about: Operations Marketing Finance Employment Law Book after book after book. Some of it was fascinating, some of it was tedious but I got the letters after my name and it got me […]