Depending on who you listen to we want a number of things. Maslow will tell you they can be categorised, starting with physiological needs and ending with self actualisation. I’m lucky, by most peoples standards I am a way up that particular triangle, but it is easy to forget what you have and assume everybody […]
What did Tony Blair do for Customer Service?
Control versus empowerment: Option 1. Rule with an iron fist, don’t allow employees to show any initiative, make sure they do what the centre says they must do, be inflexible, remove yourself from the action. Option 2. Empower people, let them do whatever they think is the right thing, let processes and standards diverge, all […]
Leadership Brand
The latest HR insight from the US. Have you developed your leadership brand? Do you want to give the aura of being “tactically strategic” or “passionately dispassionate“. Have you tested it with your colleagues and gained feedback? Are you committed to making this part of your “personal growth plan”? Is this rubbish? I suppose it […]
Virtual Control
Eric Whitacre has produced an amazing virtual choir. You can hear their recording of “Lux Aurumque” on the YouTube video below. Eric has never met or practiced with his choir, it contains more than 185 singers from 12 countries. He simply asked them all to download his sheet music and a video of him conducting, […]
Star Chamber
George Osborne is to create a “Star Chamber” as part of his attempts to cut government spending. It will be a committee of senior civil servants and politicians. Ministers are invited to present their budgets to them for discussion. If a minister gains the Star Chamber’s approval he can join the committee to “discuss” other […]