I found this picture on the “learning about lean” blog. It made me smile. This is an obvious case of mixed messages, but it isn’t just a problem for sign posts. Have you ever come across the same issue when you are filling in a form and wondered what on earth you are supposed to […]
Somebody Didn’t Care Enough To Be Right
I found a dreadful news article about a man who died after taking an overdose of the painkiller methadone. The reason why he took the overdose is because the directions typed out by the technician in the pharmacy said “take as needed” as opposed to the doctor’s prescription “take 4 tablets twice daily”. Tragically the […]
Stupid Lazy People
The problem with most businesses is that they employ people who are too stupid or lazy to do the job properly. Let me give you an example: According to the World Health Organisation “hand hygiene is the single most important factor in reducing and preventing avoidable illnesses”, yet a survey by the National Audit Office […]
A Wood Full of Bears
Do you ever feel that you are sinking? You are bombarded with e-mails, phone calls, and meetings, all of which are calling for your attention NOW! Then to top it off your boss tells you that your problem is that you can’t see the wood for the trees? Well, you are not alone. The human […]
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