A definition: The unintended physical injury resulting from or contributed to by medical care (including the absence of indicated medical treatment), that requires additional monitoring, treatment or hospitalisation, or that results in death. A simpler definition: A medical accident. A few statistics: The medical industry 2014: The estimated number of premature deaths in US hospitals […]
4 Ways to Solve a Problem
An apocryphal story: A man you know is hungry. There are 4 ways you could solve his problem: Slap him about a bit. This will take his mind of it. Hunger gone, problem solved. Give him a fish to eat. Hunger gone, problem solved. Give him a fishing rod and show them how to fish. Hunger gone, problem solved. Develop a […]
The Rules of the Workplace
The 20 rules: Prioritise the work Don’t make your customers wait There is always more work than people Study the work Understand how the work works Standardise the work If the work is important write it down Train your staff Make the work easy Build systems Stream line the work Find the bottleneck Clean the […]
Rule 9: Make the Work Easy
How can you make life simple? Now you understand the work how could you make it easier? How could you change your systems and processes so that the work becomes more: 1. Error Proof? Image by connectors distribution box 2. Omission Proof? Image by Kiyo_Tatsu 3. Tamper Proof? Image by Michael 4. Easy to Teach? Image by […]
Should You Punish Mistakes?
If somebody made a mistake that nearly killed you, would you punish the mistake? In 1989 there was an air show at Brown Field in San Diego. The test pilot Bob Hoover was taking thrill-seekers for flights in his Shrike Commander, a small, piston-powered, passenger plane. The passengers were known as “Hoover’s Heavers” — more often […]
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