Most lifts have the buttons inside, the ones that tell the lift which floor you want to go to. Yesterday I used a bank of lifts that had the buttons on the outside. You choose your floor before the lift arrives, this gives the computer extra time to figure out the most efficient way to […]
Virtual Control
Eric Whitacre has produced an amazing virtual choir. You can hear their recording of “Lux Aurumque” on the YouTube video below. Eric has never met or practiced with his choir, it contains more than 185 singers from 12 countries. He simply asked them all to download his sheet music and a video of him conducting, […]
Can I Spit Yet?
I bought an electric toothbrush. It is great, it brushes your teeth perfectly, but best of all, after 2 minutes it stops, so you know you have done just enough. When my daughter uses it she doesn’t keep asking me if she can spit yet. This sounds like a small thing, but if everything was […]
The Alternative to Shouting at Your Staff
How do you get people to comply? How do you make sure that they follow the right procedures, stack the shelves in the right order or answer the phone in the right way? Check and Shout. Check they did what you wanted and shout at them if they didn’t. Alternatively you could look at why […]
The Professional
Sometimes I come across people who are really hard to convince of the need to look at an organisation as a set of processes, as one big system. They don’t see the relevance to their daily work. Often these people are “professionals”. They have been trained for years in the optimisation of one aspect of […]
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